Privacy policy


Overview

This Privacy Policy describes how Hitem3D (the “Store”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit, use, or make a purchase from our website (https://hitem3d.shop/), or otherwise interact with our services (collectively, the “Services”). Our core services include AI-powered 3D model generation and custom 3D printing.
Our Store is powered by Shopify, which enables us to provide e-commerce and related services to you.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs with respect to personal information.

 

Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual. It does not include anonymized or aggregated information.
Depending on how you interact with the Services, we may collect the following categories of personal information:
Contact Information
Including your name, email address, billing address, shipping address, and phone number.
Transaction and Payment Information
Including order details, purchased items (e.g., custom 3D printed models), transaction history, refunds or exchanges, payment method type, and payment confirmation.
Note: Payment card data is processed securely by our payment providers and is not stored directly by us.
Account Information
Including login credentials, account preferences, saved 3D designs, and order history if you create an account with us.
Usage and Device Information
Including IP address, browser type, device identifiers, operating system, referring URLs, and interaction data with the Services (e.g., pages visited, time spent on our website, 3D model generation activities).
Communications
Including information you provide when contacting us for customer support, submitting inquiries, or communicating with us via email.
AI Customization & User-Submitted Content
As our Services focus on AI-assisted 3D modeling and custom 3D printing, we may collect the following when you use our AI customization features:
- Images, text, 3D files, or design parameters you upload to generate custom 3D models
- Configuration choices (e.g., size, color, shape) used to create personalized 3D printed products
This data is used only to fulfill your request, process your order, ensure quality control of 3D printing, and improve our internal AI modeling and printing systems. We do not sell AI input data or use it for advertising purposes.

 

Sources of Personal Information

We collect personal information from the following sources:
  • Directly from you when you place orders, create an account, upload 3D design content, or contact us
  • Automatically through cookies, pixels, and similar technologies when you use the Services
  • Service providers acting on our behalf (e.g., payment processors, hosting providers, 3D printing fulfillment partners)
  • Third-party platforms integrated with Shopify where permitted by law

 

How We Use Your Personal Information

We use personal information for the following purposes:

Provide and Operate the Services

  • Process payments and fulfill your custom 3D printing orders
  • Deliver AI-generated 3D models and customized 3D printed products
  • Manage your account and preferences (e.g., saved designs, shipping addresses)
  • Provide customer support (e.g., assisting with order tracking, 3D design adjustments, printing quality issues)

Improve and Personalize the Services

  • Optimize our website functionality and user experience (e.g., simplifying 3D model upload and customization processes)
  • Analyze usage trends to better understand customer needs for 3D printing and AI modeling
  • Improve our AI-assisted design tools using anonymized user data (excluding identifiable personal information)

Marketing and Communications

  • Send order confirmations, shipping notifications, and other service-related messages
  • Deliver promotional emails (e.g., discounts on custom 3D printing, new AI modeling features) where permitted by law and subject to your opt-out right

Security and Fraud Prevention

  • Detect and prevent fraudulent, unauthorized, or illegal activity (e.g., fraudulent orders for custom 3D products)
  • Secure your account and transactions

Legal and Compliance Purposes

  • Comply with applicable laws and regulations (e.g., tax laws, data protection laws)
  • Respond to lawful requests from authorities
  • Enforce our policies and terms of service

 

Disclosure of Personal Information

We may disclose personal information in the following circumstances:

1. Service Providers

With vendors who help operate our business and deliver our Services, including:
  • Shopify (for website hosting and e-commerce platform services)
  • Payment processors (for secure payment handling)
  • Hosting and cloud storage providers (for storing 3D files and user data securely)
  • 3D printing fulfillment partners (to process and deliver your custom 3D printed products)
  • Customer support tools (to assist with your inquiries)
These providers are contractually obligated to protect your personal information and only use it to perform the services we request.

2. Marketing and Analytics Partners

Where permitted by law, we may share limited, non-identifiable data to support analytics or marketing activities. You may opt out of targeted advertising where required by law.

3. Business Transfers

In connection with a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the business assets.

4. Legal Obligations

To comply with legal processes, court orders, or lawful government requests.

5. AI Processing Disclosure

User-submitted content (e.g., 3D files, design parameters) for AI customization and 3D printing is shared only with secure AI processing partners and 3D printing manufacturers under strict confidentiality and data-processing agreements. Secondary use or resale of this content is prohibited.

 

Shopify’s Role

Our Store is hosted on Shopify. Shopify processes personal information to provide its platform services and may act as an independent data controller for certain processing activities.
To learn more about how Shopify uses personal information, please review the Shopify Consumer Privacy Policy.

 

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Services, analyze usage, and support marketing efforts. Cookies help us remember your account preferences, track your order progress, and optimize your experience with our AI modeling tools.
Depending on your location, you may have the right to opt out of certain cookie-based tracking or targeted advertising. We honor Global Privacy Control (GPC) signals where required by law.

 

Children’s Information

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
We do not offer AI customization or 3D printing services targeted at children. If we become aware that a child’s personal information has been collected, we will delete it promptly.

 

Data Retention

We retain personal information only for as long as necessary to:
  • Fulfill your orders and provide the Services (e.g., 3D model files are retained until your order is printed and delivered)
  • Maintain your account (if you have one)
  • Comply with legal and accounting obligations (e.g., tax records)
  • Resolve disputes and enforce our agreements
AI-related inputs (e.g., uploaded 3D files, design parameters) are retained only for production, quality assurance, and customer support purposes, after which they are deleted or anonymized. Transaction records are retained in accordance with applicable tax and commercial laws.

 

Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:
  • Access: Know what personal information we hold about you
  • Delete: Request deletion of your personal information, subject to legal exceptions
  • Correct: Request correction of inaccurate personal information
  • Data Portability: Request a copy of your personal information in a usable format
  • Opt Out: Opt out of the sale or sharing of your information for targeted advertising
  • Withdraw Consent: Withdraw consent where processing is based on your consent
You will not be discriminated against for exercising any of these rights. We may need to verify your identity before responding to your requests to protect your information.

 

International Data Transfers

Your personal information may be transferred to and processed in countries outside your place of residence. Where required by law, we rely on recognized safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms to protect your data during these transfers.

 

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information and user-submitted 3D content. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this Privacy Policy periodically.

 

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us at:
Discord Community: Reach out to official staff in the Hitem3D Discord community. For support-related inquiries, please provide your unboxing video when contacting us.
We will respond to your inquiry in accordance with applicable data protection laws.